Debatt
Erik Byström er seniorkonsulent i Northstream. Dette innlegget ble opprinnelige publisert på Northstream-bloggen .

Det handler ikke bare om nettet

Operatørene mener kundene er for kravstore. Men det er ikke kundenes feil at menneskets natur tvinger oss til å være misfornøyde med dagens tilbud.

  • Kommentarer (0)

I recently attended a seminar where the research agency Swedish Quality Index (EPSI Rating) presented their customer satisfaction results from the telecom industry. The Quality Index is based on surveys with some 10,000 people rating individual and business consumer expectations and outcomes forSwedish operators, fixed and mobile. Results presented pointed to a major gap between expectations on service and experience of delivery for individual and business customers alike. Here comes the inter

Forsiden akkurat nå

Til toppen